Frequently Asked Questions about all things SexyHair.
WHERE CAN I PURCHASE YOUR PRODUCTS?
Purchasing options are stated on each product page. Most SexyHair products are available at ULTA Beauty locations and ULTA.com for personal use. Professional hair stylists may purchase our products at SalonCentric and CosmoProf. You can also send us an email to email@example.com with your full address and we will respond with your closest location.
I HAVE A DEFECTIVE PRODUCT THAT WAS PURCHASED AT A SALON OR RETAILER. WHAT SHOULD I DO?
Please return the product to the location where you purchased it. If the product was purchased on sexyhair.com please see our refund policy. For more information please contact our Customer Service Team.
HOW DO I KNOW IF A PRODUCT IS DISCONTINUED?
As the #1 selling professional hairspray brand in the USA, we are dedicated to providing the best products. Driven by creativity and innovation, we must every so often refresh, and enhance our product offerings. To help you find a worthy counterpart for these oldies that were definitely goodies, we've put together a list of products that we recommend using in their place. Please inquire via email for this list.
ARE SEXYHAIR SHAMPOOS AND CONDITIONERS PARABEN-FREE?
Yes, all SexyHair products are Paraben-Free.
ARE SEXYHAIR'S FORMULAS SALT-FREE?
Salt-Free means the product is produced without intentionally added salts. During the manufacturing process, salts, such as Sodium Chloride, may be formed as a residual impurity or by-product from the combination of other raw materials and may be present in the final product at very low levels. SexyHair is taking proactive steps to ensure consumers understand its shampoos and conditioners are formulated without added salt. Packaging will be updated to reflect this information.
WHICH, IF ANY, OF SEXYHAIR'S PRODUCTS ARE VEGAN (CONTAIN NO ANIMAL DERIVED INGREDIENTS OR BY-PRODUCTS)?
SexyHair products are not vegan.
DOES SEXYHAIR CONDUCT ANIMAL TESTING?
SexyHair (a subsidiary of Henkel) does not commission animal testing unless it is required by a specific applicable law. Henkel continues to intensively work on the development of alternative methods, which could be accepted in lieu of animal testing in the near future.
HOW DO I MAKE A DONATION/IN-KIND REQUESTS
SexyHair receives thousands of donation requests every year. We try to fulfill as many of these requests as possible in a timely fashion, but please be aware that we cannot guarantee that every donation request will be met. Due to the volume of requests received, it is important that all requests follow the guidelines set forth below. Please email SloaneL@SexyHair.com.
- All requests must come from a registered 501(c)3 charitable organization and include a tax identification number.
- An overview of the organization including a list of the organizations board of directors and officers must be included
- Purpose and description of the project for which the donation will be used.
- Requests must be submitted at least six (6) weeks in advance of the event.
- Donated product may not to be resold for profit.